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About
Us
Exceptional Online is the hosting division
of Exceptional IT Services, Inc. We are a
privately held IT Services company based in
Apex, NC. Our mission is to give outstanding
customer support and a fast and reliable network
with many features at an affordable price.
We will not sacrifice network reliability for
financial gain.
Our Network
Intel
Dual Xeon Servers
Our servers run Dual Intel Xeon processors
with 2-4GB of RAM and RAID protected hard
drives providing the power, versatility,
and reliability required for high end servers.
The combination provides outstanding performance
and headroom for peak workloads, resulting
in faster response times.
Raid Disk Mirroring
RAID is short for Redundant Array of Independent
Disks and used to mirror data on two disk
drives simultaneously to ensure data integrity.
Disk mirroring protects from loss of data
by instantly switching to the other disk
with no interruption in service if one of
the disk drives fail without requiring data
restoration from a backup.
RAID also provides
twice the read rate of a single disk to increase
performance. When multiple requests are made
for the same data, demand can be distributed
between two disks therefore decreasing response
time for data access.
Linux Operating System
We exclusively use the Linux (Enterprise/Fedora/CentOS)
operating system on our servers. Linux is
one of the most popular server operating
systems in the industry today due to it’s
scalability and track record as the most
stable operating system on the market. It
is constantly under active development which
insures a reliable, secure, and robust platform
for web hosting environments.
Datacenter
We operate out of the world class NAC datacenter
with multiple tier one backbone providers
including Level3, AboveNet, UUNET, InterNAP,
Genuity and over 300 peering points and transit
providers spanning three countries within
North America and Europe.
Reliability
We strive to provide the most reliable network
by utilizing the best equipment consisting
of Dell, Intel, Cisco, Juniper, and Red Hat
Enterprise Linux. The network is fully meshed
and redundant with 10 tier one backbone providers
with at least 1Gbps or greater uplink which
includes AboveNet, AT&T, Broadwing, Global
Crossing, Level3, nLayer, Sprint, Time Warner,
UUNET, and Verio. Should any connection fail,
the other connections automatically takes
over.
Our network is consistently monitored 24x7
by both an in-house staff and a third party
monitoring company.
Server availability is checked every few minutes
from various locations around the country.
If a problem occurs, we are alerted immediately
and our technicians will be addressing the
problem before you’ll ever notice. We
don’t wait for you to report a problem,
we’ll already know of the problem.
Customer
Support
Our technicians are highly trained and dedicated
to providing a high level of support for
any problems related to our service. We are
committed to providing outstanding customer
support by offering 24x7 live chat and helpdesk
support along with telephone support during
normal business hours. Get a response to
your question at any hour of the day.
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